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FREQUENTLY ASKED QUESTIONS

Our Health & Safety protocols and policies will be continually evaluated and we will modify requirements accordingly. The Frequently Asked Questions below were last updated on December 22, 2022.

PRE-CRUISE REQUIREMENTS

Regent Seven Seas Cruises welcomes all guests onboard, regardless of vaccination status, subject to specific local health regulations. Vaccination requirements, if any, will be highlighted to guests approximately 30-days prior to sailing.

In order to be considered fully vaccinated, unless otherwise noted, U.S. Food and Drug Administration (FDA), European Medicines Agency (EMA) and/or World Health Organization (WHO) authorized single brand vaccination protocol will be accepted, with the final dose having been received 14 days or more prior to embarkation. Vaccines include J&J Janssen, Pfizer-BioNTech, Moderna, AstraZeneca/Oxford (also known as Covishield and Vaxzervria), Sinopharm BIBP, Sinovac and Covaxin. These vaccines are listed as examples. Refer to FDA, EMA or WHO websites for full approved current list.

A mixed vaccination combination of two doses of an FDA or EMA approved/authorized or WHO Emergency Use Listed (EUL) COVID-19 two-dose series with a minimum interval of 17 days will also be accepted. Note: individuals receiving a Janssen COVID-19 vaccine before or after another COVID-19 vaccine are considered fully vaccinated against COVID-19 14 days after receipt of the single dose of the Janssen vaccine.

On certain sailings, due to local regulations, a guest who’s primary COVID-19 vaccination will be beyond 270 days at the time of disembarkation from their voyage must have a COVID-19 “booster” dose prior to embarkation to be fully vaccinated.

Vaccination requirements for both fully vaccinated and unvaccinated guests will be highlighted to guests approximately 30-days prior to sailing.

Testing requirements, if any, will be highlighted to guests approximately 30-days prior to sailing, and may vary based on vaccination status. If COVID-19 testing prior to the cruise is required, it is the guest’s responsibility to arrange and pay for.

We are closely monitoring the evolving global public health environment and to the extent any itineraries are affected, we will notify impacted guests in a timely fashion and update our booking requirements. Additional travel restrictions for certain nationalities or countries may arise based on the quickly evolving public health environment, therefore all guests are strongly advised to monitor current travel requirements.

Proof of COVID-19 vaccination should be the original vaccination record document issued by either the country’s health authority that administered the vaccination or the guest’s medical provider that completed the vaccine administration; however, a photo of vaccination record document will also be accepted. Electronic vaccination records will be accepted for residents of countries where electronic documentation is the standard issued form. Confirmation email of vaccination appointment will not be accepted.

If due to local regulations tests are required, guests must provide proof of a negative COVID-19 test result from a registered test provider (printed or digital) taken within a specified timeframe at embarkation and should travel with a copy of their test result. There are no in-port testing facilities, therefore guests who do not bring proof of a negative COVID-19 test, if required, will be denied boarding.

Test result documentation must be provided in English and must include the following information:

  • Your name, which should match the name on your travel documents
  • Your date of birth
  • The result of the test
  • The date the test sample was collected
  • The name of the test provider
  • Confirmation of the type of test provided

For guests on pre-cruise land programs who are unvaccinated against COVID-19, it is their responsibility to arrange and pay for any required pre-cruise COVID-19 test prior to arriving at the ship.

Should guests require assistance finding a COVID-19 testing location prior to departing home or while traveling, please visit the Test for Travel website by clicking here.

Additionally, we have partnered with Inspire Diagnostics to provide hassle-free, online testing for our guests from the convenience of their home or hotel they may be staying at prior to boarding our ship. Choosing this option will allow guests to receive an antigen test kit via mail, which they will self-administer while being proctored by a medical professional, with results back in about 10 minutes. Please click here for more information about Inspire Diagnostics.

ONBOARD HEALTH & SAFETY

At this time, face coverings are strongly recommended but not required on board Regent ships.

We will continue to update our face covering policy as protocols evolve and change as policies are subject to local oversight of authorities in the jurisdiction(s) in which the ships are sailing. Should local regulations change, guests may be required to wear face coverings with short notice.

Please note, certain airlines and in-destination venues and public transport services may implement their own policies, independent to the local jurisdiction, and we therefore recommend guests to travel with a supply of face-coverings.

All guests and crew are required to comply with our health and safety requirements to protect everyone on board, at the terminal and at destinations we visit. Individuals who do not comply with requirements will be denied boarding or disembarked from the cruise.

Guests should refer to the Cruise Ticket Contract issue for their cruise for complete details.

For those guests whose country requires a COVID-19 test (PCR or Antigen) to return home, COVID-19 tests are the guest’s responsibility to arrange and pay for.

  • Should guests require assistance finding a COVID-19 testing location prior to departing home or while traveling, please click here to visit the Test for Travel website.

For those guests whose country requires a COVID-19 test (antigen or PCR) to return home after a post cruise land program, COVID-19 tests are the guest’s responsibility to arrange and pay for.

Should guests require assistance finding a COVID-19 testing location prior to departing home or while traveling, please click here to visit the Test for Travel website.

Guests who must cancel their cruise before arriving at the ship due to a positive COVID-19 test prior to leaving home, or in transit to the ship should submit an insurance claim.

Guests may be required to test for COVID-19 during a voyage if deemed necessary by local authorities. Guests would be responsible for the cost.

Guests who are quarantined onboard during their cruise and/or disembarked due to a positive COVID-19 test, immediate travel party or close contact as defined above should submit an insurance claim for trip interruption.

Guests will only be tested while on board if they report symptoms consistent with COVID-19, and it is deemed a medical necessity by the ship’s doctor, unless testing is required to disembark due to local public health requirements.

If a guest tests positive for COVID-19 while on board, contact tracing will be performed in cooperation with the Security and Surveillance Team.

If the guest(s) is symptomatic, they will receive treatment at their own expense by our onboard medical team and will then be quarantined in their own suite. Please note: Anti-viral Covid-19 therapeutics are readily available onboard and will be charged to the guests’ account. The length of their quarantine will depend on the severity of case, the number of days left in the voyage and if the guest(s) is symptomatic/asymptomatic. If the medical condition of the patient continues to deteriorate, the onboard medical team will determine proper course of action to safely disembark the guest(s) depending on the location of the vessel, and will engage Guest Relations team for follow up. Hospital and/or medical treatment after disembarkation will be at the guest’s expense.

If the guest(s) is asymptomatic, they will be quarantined in their own suite. The length of their quarantine will depend on the severity of the case, the number of days left if the voyage and whether the guest remains asymptomatic or becomes symptomatic. Upon cruise completion, MedCon will arrange for the guest(s) and their travel party to be transferred to a local hotel for quarantining, in accordance with local health authority regulations, if quarantine was not completed while on board. If quarantine was completed on board, guest will follow standard disembarkation protocols. MedCon/Port Agent will manage arrangements for travel/transportation, once the Port Agent advises the guest(s) is cleared to travel home. MedCon/Port Agent are to settle all upfront payments with guest(s).

Guests traveling in the same suite as the confirmed COVID-19 positive case are considered close contacts and will receive an Antigen test for COVID-19. If the Antigen test is positive, a confirmatory PCR test will be given. If the Antigen test is negative, or if after a positive Antigen test the confirmatory PCR test is negative, the close contact will be able to continue to cruise. If the confirmatory PCR test is positive, the close contact will be quarantined and/or disembarked per standard operating procedure.

If a guest receives a positive COVID-19 test and is required to quarantine by local officials after disembarkation, Regent Seven Seas Cruises will not be responsible for any COVID-19 related costs and therefore we strongly encourage guests to purchase travel insurance that includes coverage for COVID-19.

MedCon is a global medical consultant overseeing guests that are being housed in hotel accommodations shoreside. This includes boarding denial and medical disembarkations for all ports around the world. They will be responsible for daily case management for all guests (asymptomatic and symptomatic) to create a documented process for all cases encountered.

SHORE EXCURSIONS

We’re partnering with our local destinations and tour operators to provide a safe and healthy environment for our guests, according to protocols in each specific port.

Guests are free to explore ports of call on their own or as part of a Regent organized excursion. Please keep in mind that this is dependent on local health authorities and the evolving regulations, which are subject to change.

ABOUT ENCORE CRUISES

With over 23 years of cruising industry experience, Encore Cruises specialises in representing Regent Seven Seas Cruises in South Africa. 

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